Shipping policy


Shipping Policy – Framed by A

We take great care in packaging and sending your unique artwork safely. Please read our shipping policy carefully before placing your order.

📍 Processing Time

  • Orders are typically processed within 3–5 business days.
  • Custom orders may take longer — we’ll contact you with an estimated timeframe if applicable.
  • Orders placed on weekends or public holidays will begin processing the next business day.

📦 Packaging

Each frame is carefully wrapped using protective materials to prevent damage during transit.

Frames are fully sealed and built to withstand regular handling and shipping conditions.

📮 Domestic Shipping (Australia)

  • We ship via Australia Post with tracking.
  • Standard shipping: 2–8 business days
  • Express shipping: 1–3 business days (extra charges apply)
  • You will receive a tracking number once your order has shipped.

🌍 International Shipping

  • We ship worldwide using standard tracked services.
  • Shipping times vary depending on destination and customs.
  • Framed by A is not responsible for customs fees, delays, or lost parcels once the item leaves Australia.
  • No refunds or returns are accepted for international orders.

📦 Lost or Delayed Parcels

Once shipped, we are not responsible for delays or lost packages due to courier or customs issues.

We recommend choosing tracked or express options for added security.

🚫 Shipping Damage

We pack every frame with care, but if your order arrives damaged, please:

  1. Contact us within 24 hours of delivery
  2. Include clear photos of the front and back of the frame
  3. Provide full name and proof of purchase (order number or transaction ID)

⚠️ Refunds are only issued if the specimen is damaged and there is no evidence of tampering (see our Shop Policy).


Shipping

FBA is not responsible for shipping delays or lost packages. Any and all shipping issues must be dealt with via courier company. All orders have a tracking number which will be emailed to customer via shipping confirmation email or direct message.


Unclaimed packages

If order is returned to sender, customer must pay for shipping. Customer will need to contact FBA within 2 weeks of return or your order will be put back on sale and customer will not be refunded. Customer will be provided with tracking it is customer responsibility to collect.

📍 Address Accuracy

 

Please ensure your shipping address is correct before checking out.

Framed by A is not responsible for lost parcels due to incorrect address details.

By placing an order, you agree to this Shipping Policy and our full Shop Policy.