Terms of service

Framed by A – Shop Policy

Effective from 23rd January 2025

By purchasing from Framed by A, you agree to all shop policies. These apply to all sales made at markets, online, social media, and in-store. Full policy details are available via Facebook, Instagram, our Shopify store, or by request via message or email.

Refund Policy

Damage must have occurred during shipping.

To be eligible:

• Provide clear photos of the front and back of the sealed frame

• Include full name and proof of purchase (e.g. order number or bank transfer)

• No refunds if tape shows signs of tampering

Damaged on Arrival?

Contact us within 24 hours with all required info. Refunds will only be issued if tampering is not evident.

No Returns – Damaged or Not

Do not return damaged frames. Lay the frame face down to avoid further damage, take a photo, and contact us for guidance on repair. Replacements are not possible.

Do Not Remove Back Tape

This protects the specimen and preserves its condition. The frame is a final resting place—please respect it.

International Orders

No refunds or returns under any circumstances. Framed by A is not responsible for products once shipped.

Shipping

FBA is not responsible for shipping delays or lost packages. Any and all shipping issues must be dealt with via courier company. All orders have a tracking number which will be emailed to customer via shipping confirmation email or direct message.

 

Unclaimed packages

If order is returned to sender, customer must pay for shipping. Customer will need to contact FBA within 2 weeks of return or your order will be put back on sale and customer will not be refunded. Customer will be provided with tracking it is customer responsibility to collect.

By completing a purchase, you confirm agreement with this policy.

Last updated: 01/10/2025 by A.